What if our dresses don’t fit as expected?
First thing…take a deep breath. Think about it. The task of sizing and ordering dresses for a group of high school or middle school girls that are all different shapes and sizes is not easy. In fact, it’s downright daunting and most music teachers will do almost anything to avoid it!
At Rivar’s, we know it’s not fun, and we understand you want to get the best fit possible. We want that, too! That is why we developed sizing garments, made in the full range of sizes to use as a guide to getting best fit possible. Sizing garments are not the answer to a perfect fit for all, but they are a good indicator on which standard size garment will fit each student best.
Second, get all the information together on how you, or the person in charge of sizing took the measurements. Did you use sizing garments or a size chart to choose the sizes that were ordered? It’s important that you know how things were done and what tools were used before you contact the company’s representative to discuss your options.
Most importantly, be sure to contact the company you ordered your dresses from as soon as you discover the problem. Timely communication is your best friend when dealing with any problems related to your dress order. Rivar’s account managers are experts at walking you through all available options to determine the best possible solution. We understand the frustration of dealing with upset students, parents and the disappointment of outfits that don’t look and fit the way you expected them to. Many times, the solution is less painful than you might think and, believe it or not, we really DO want to help you!
And lastly, help the person on the other end of the phone line help you by providing them with the information they need to assist you in a respectful manner. Most companies (including all of us at Rivar’s) want you to be happy with your dresses. No one likes a problem, but it’s how we handle these difficult situations that we think makes Rivar’s the best in the industry. We stand behind the quality of our products, care deeply about the satisfaction of our customers, and we always tackle the tough stuff with thoughtfulness and integrity. You can count on it!